MDS (Mayasoft Disability Solution) is a purpose-configured CRM for Australian NDIS-registered disability providers. One system for intake, participant management, service delivery evidence, and Practice Standards compliance — hosted in Australian datacentres.
Or call 1300 058 349. Adelaide-based. Practical conversations, no pitch.
Six operational domains, one CRM. Configured for the way registered disability service providers actually work.
Capture referrals from LACs, support coordinators, plan managers and self-referrals. Route by service type, region and urgency. No lost enquiries.
Full participant profile: NDIS number, plan, goals, budgets, supports, contacts, guardianship, cultural preferences, communication needs.
Track plan periods, funded supports, budget draw-down, and service agreements. Alerts before over-service or budget exhaustion.
Progress notes, session records, goal outcomes, incident logs. Evidence generated during work, not backfilled at audit time.
NDIS Practice Standards evidence, Restrictive Practices Register, Serious Incident Reports, worker screening currency, audit-ready packs.
Voice-agent intake for after-hours enquiries, smart enquiry form that pre-fills participant data, and document ingestion that turns plan PDFs into structured records.
MDS is not a greenfield product. It extends the same Microsoft Dynamics 365 platform Mayasoft delivers to:
The underlying architecture, security posture, Australian hosting, and audit-trail engineering are proven in production. MDS is the NDIS-specific configuration on top — not an unproven platform.
Dynamics 365 handles complex client, service, budget and compliance relationships as native concepts — the same primitives an NDIS provider needs. Combined with Power Platform (portals, automation, low-code) and Azure (hosting, integration, AI), it delivers what generic small-provider CRMs cannot: enterprise-grade compliance and audit reliability at a mid-market cost.
30 minutes. We show the parts relevant to your provider profile. No slide-heavy pitch.